Putting citizens first has always been fundamental to the Marion County Fire Rescue mission. During the 2008-2009 fiscal year, we took a major step forward in expanding this legacy. With our inaugural year as the sole ambulance service provider in Marion County successfully behind us, we are moving forward and consistently improving upon our strong foundation. After gathering and analyzing considerable data and statistical information concerning our performance during 2008-2009, we confirmed the ambulance service was a true success.

From improving ambulance response times to decreasing taxpayer costs and advan cing our quality of care, MCFR made citizens our first priority, affirming commissioners belief in the ability of our people to get the job done. MCFR response times to urban, suburban and rural areas of Marion County sliced full minutes from previous overall ambulance response. Citizens began to pay less and receive more after MCFR decreased operational costs and increased revenue, reducing taxpayer subsidy of the ambulance service by over two million dollars annually.

These highlights provide a small glimpse of the financial performance and improvement due to the transition, but the key to improved service originates with the quality of care we provide. At the core of MCFR's ambulance service, we are incorporating new technology, developing relationships with local hospitals and using innovative tools to aid in improving our service continuity and quality. Our highly trained caring staff understand ambulance service and make the service the success it is today.

Building upon a foundation that recognizes both community needs and the financial reality of what taxpayers desire to fund, MCFR, guided by our advisory board, brings a future full of unfathomable possibilities and improvements that will undoubtedly save lives. My hope is this annual report will exemplify the progress and heart MCFR has to constantly serve and improve our service to Marion County citizens.