Correspondence
Please send letters for discontinuance
of service, notification of address change, billing
questions, etc... to our business office, 1219 S. Pine
Ave. Ocala, FL 34471. Please do not include
correspondence with your payment coupon in the
preaddressed envelope. You may also contact us through
our website by emailing us.
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Billing Information
Monthly utility bills are due and
payable when rendered. Your bill will indicate the water
and / or wastewater base charges and water gallons (in
thousands) used. The meter number is referenced on your
bill for your information. Accounts that are delinquent
will be assessed a late charge. Delinquent accounts will
indicate a previous balance on the following month's
bill. If you have a previous balance, your bill will
show a cut off date. Please contact
our office if you feel the previous balance listed is an
error. Base charges will continue to be assessed
regardless of whether your service is connected or
disconnected. A graph showing your consumption over the
past twelve months is printed on your bill for your
records.
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Owner Information
As the owner of a property, you will
be billed monthly base facility charges, regardless of
whether water service is connected or disconnected,
until a property is sold or rented out. It is your
responsibility, as an owner, to make sure your tenant
set up an account in order for the monthly bill to come
out of your name.
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Non-Payment of Services
Previous balances that are not paid
prior to the cut off date indicated on your statement
will be subject to service being disconnected. A
reconnection fee along with the previous balance will
have to be paid before service will be restored.
Payments made during business hours will most likely
have service restored the same day. Requests made after
hours will only have service restored up to 10:00PM and
will be subject to an after hour reconnection charge.
Requests made after 10:00PM will not be restored until
the next day. All after hour requests are to be paid by
10:00AM the next business day.
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DISCONTINUANCE OF SERVICE
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Requests to discontinue service must be in writing via
email, fax or mail. Allow 2-3 business days for processing.
Click
here
for a disconnection request. Please confirm that
your request has been received.
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Tampering
All water meters are to be turned on or off only by a
representative of Marion County Utilities. A $250.00 tampering fine will
be assessed if we discover a meter has been tampered with.
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SEASONAL TURN OFF
You can request a seasonal turn off to avoid
possible water damage or irrigation leaks, while you are away.
The fee is $25.00 to turn back on. Please give a 2-3 day advance
notice. During the time your service is off, you will continue
to be billed your monthly base charge.
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LEAK'S and SEWER BACKUPS
Contact the Utility if you have a sewer
backup. If all your drains are backing up that is an indication
that the problem could be on the Utility's side of
responsibility. If you have only one drain or a toilet backing
up, the problem is most likely on the customer's side.
Water leaks that are located between the residence and the meter
are the resident's responsibility to repair. Please monitor your
usage for substantial changes that can indicate a leak. Leaks
between the meter and the street are the Utility's
responsibility. We are available 24/7.
Requests could be subject to a service fee.
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